Support Center

Frequently Asked Questions

Answers regarding our technology, billing, and integration processes.

General Questions

How does algorithmic trading work?

Algorithmic trading uses computer programs to follow a defined set of instructions (an algorithm) for placing trades. The trade can generate profits at a speed and frequency that is impossible for a human trader.

Do you provide the capital for trading?

No. Virexan Capital provides the technology infrastructure and research. You trade your own capital through your own brokerage account. We never take custody of client funds.

What markets do you support?

We primarily support Indian Equity and Derivatives markets (NSE/BSE) including Nifty/BankNifty futures and options. Our infrastructure also supports global crypto exchanges.

Technical & Infrastructure

What is your execution latency?

Internal processing latency within our C++ engine is sub-millisecond (< 500μs). End-to-end latency depends on your broker's API and your internet connection. For institutional clients, we offer co-location support.

Can I integrate with ZeroDha or Angel One?

Yes. Our "Universal Bridge" architecture supports all major Indian broker APIs including Zerodha Kite, Angel SmartAPI, Fyers, Dhan, and Interactive Brokers.

Is my strategy logic safe?

Absolutely. We use a Zero-Knowledge architecture. Your strategies run in isolated sandboxes on your dedicated instance. Our engineers do not have read-access to your source code logic.

Risk & Compliance

What happens if the internet goes down?

We recommend running algorithms on a VPS (Virtual Private Server) for 99.99% uptime. Additionally, our software includes "heartbeat" checks that can trigger a position square-off via mobile app if the primary connection fails.

Do you guarantee profits?

No. No legitimate financial firm guarantees profits. All trading involves risk. We guarantee efficient execution and robust code, but market movements are outside anyone's control.

What is the minimum recommended capital?

For algorithmic trading to be cost-effective (covering API fees, server costs, and slippage), we generally recommend a minimum capital base of ₹5,00,000.

Billing & Licensing

Is there a lock-in period?

No. Our monthly plans are pay-as-you-go. You can cancel at any time. Annual plans offer a discount but are billed upfront.

Do you offer refunds?

We do not offer refunds on execution software licenses once activated due to the nature of digital goods. We recommend starting with a monthly plan to evaluate suitability.

Are there setup fees?

Standard plans include self-setup guides. For the "Enterprise" plan, we include a white-glove setup service where our engineers configure your VPS and broker connections.